Shipping & Return Policy
Shipping
We ship exclusively within Canada on business days from our warehouse in Saint-Urbain Premier, Quebec. A tracking number will be sent to you by email once your order has been shipped. Delivery times range from 3 to 10 business days, depending on your location.
Any additional delays are the responsibility of the shipping service. In case of an unusual delay or a lost package, please contact them directly with your tracking number.
Product Returns
Our products are guaranteed against manufacturing defects. We recommend inspecting your order upon receipt. You have 15 days from the date of receipt to return a product with a manufacturing defect.
Except in cases of administrative errors on our part, we do not offer refunds.
Return Procedure in Case of Manufacturing Defects
All returned items will be inspected. Defective items will be replaced with equivalent products. Please contact us before initiating a return at info@lazureinc.ca.
Return Conditions
- Accepted Returns:
- Only for items with a manufacturing defect.
- Proof of the defect (photos and description) is required to process your request.
- Non-Accepted Returns:
- Returns and refunds are not available for a simple change of mind.
Return Process
- Contact us within 15 days of receiving your order to initiate a return.
- Send photos and details of the defect to info@lazureinc.ca.
- Once your return is approved, we will provide shipping instructions.
Refunds or Replacements
If your return is approved, the product will be replaced with an equivalent item.
For any questions or assistance, please contact our customer service team at 450 427-2133 or info@lazureinc.ca.
We are committed to offering high-quality products and ensuring customer satisfaction.
Lazure Inc. Distribution Team